Last Update 20 November 2023, 11:26

ANNEX – SERVICE EXPLANATIONS

1. Definition and Differentiation of Subscriptions

This annex details the differences between the “Creative Marketing Subscription”, “Ads Marketing Subscription”, and “Full Service Marketing Subscription” by describing the activities performed by the Service Provider.

1.1 Creative Marketing Subscription

The Client gains access to the online platform Trello (available on mobile and browser), where they can request an unlimited number of tasks from the following categories:

  • Graphic Design
  • Video Editing for social media (videos with a maximum duration of 15 minutes)
  • Copywriting
  • Digital strategy

The Service Provider will work on one task at a time, which will be considered completed only after the Client confirms that no further modifications are necessary. Once a task is completed, the next one in the order set by the Client will be picked up.

1.2 Ads Marketing Subscription

This subscription includes all the benefits of the Creative Marketing Subscription package, having the same conditions for unlimited tasks and delivery.

Additionally, the Service Provider:

  • Develops an online advertising strategy on Meta platforms (Facebook and Instagram), TikTok, and Google (Google and YouTube) for a single business, set by the Client upon activation of the subscription.
  • Manages and optimizes advertising campaigns on the mentioned platforms, regardless of the budget allocated by the Client for ads (the ad budget is separate from the subscription cost).

1.3 Full Service Marketing Subscription

This subscription includes all the benefits of the Ads Marketing Subscription package, having the same conditions for unlimited tasks and campaign management.

Additionally, the Service Provider:

  • Develops and implements an organic content strategy on Meta platforms (Facebook and Instagram), TikTok, and LinkedIn.
  • Gains access and manages the Client’s posts, ensuring a maximum of one post per day for a single business.
  • Responds to comments and messages on behalf of the Client, up to 20 interactions per business day.
  • Provides the necessary graphic/video materials for posts, either through content provided by the Client or from their own database, using only licensed materials for commercial use.

2. Benefits and General Conditions Applicable to All Packages

2.1 Average Delivery in 24 Hours

The execution time for each task is set by the Service Provider based on its difficulty. For example:

  • Logo Design: estimated delivery time of 7 working days.
  • Social media banners, flyers, business cards: estimated delivery time of 4 hours.

These times represent estimates for delivering the first version of the requested material, not the final delivery time after modification requests.

2.2 Unlimited Requests

The Client can submit an unlimited number of requests (tasks) in the platform. These will be processed one by one, in the order set by the Client.

There is no guarantee for the completion of a minimum number of tasks per month, and the execution time varies based on complexity.

2.3 Unlimited Brands

The Client can add tasks for an unlimited number of brands in the platform, without affecting the order or delivery time.

This feature is available exclusively for the “Creative Marketing Subscription” package.

The “Ads Marketing Subscription” and “Full Service Marketing Subscription” packages are limited to one business.

2.4 Unlimited Users

The Client can request the creation of an unlimited number of accounts for access to the online platform, each user having equal rights to:

  • View and manage tasks
  • Add and download files
  • Delete and comment on tasks

New accounts are activated upon written request to the Account Manager.

2.5 Unlimited Stock Images

The Service Provider offers the Client access to stock images exclusively via the Freepik platform (https://www.freepik.com/), with a commercial license.

2.6 Simple and Secure Online Payment

Payments are processed via Netopia, one of the largest online payment platforms in Romania.

Payment can be interrupted or modified at any time by written request to the Account Manager or by not paying the proforma invoice..

2.7 Total Flexibility – Modify or Cancel Subscription

The Client can:

  • Modify the type of subscription at any time, with the costs adjusted only if upgrading to a higher package.
  • Pause the subscription for up to 3 calendar months, during which the data remains available, and reactivation grants the Client the remaining days from the last paid month (calculated based on a 30-day calendar month).

Example: If paused on the 10th day of the subscription and resumed after 60 days, the Client will have 20 remaining days to use.

In the first 3 months after the first activation of the subscription, the Client can pause it as many times as needed.

  • Cancel the subscription exclusively by notifying the Account Manager or by not paying the proforma invoice..

The proforma is automatically issued by email and can be paid by pressing the “Pay Now” button on the invoice (via Netopia).

After payment is made, the invoice is automatically generated.

3. Working Hours and Support

Services are provided on business days (Monday to Friday, excluding public holidays), between 09:00 – 18:00.

Requests made outside business hours are processed on the next business day.

4. Changing the Working Team

Upon the Client’s request, the responsible team may be changed, subject to available resources.

If no internal resources are available, the request may be declined.

Conclusion

This annex clearly defines the operation of services and the differences between subscriptions. The Client declares that they have read and understood the details of the services and accept them at the time of the subscription purchase.

SERVICE AGREEMENT BROADS – MARKETING AS A SUBSCRIPTION

1. DEFINITIONS

1.1 Broads.ro - The official website for the Marketing as a Subscription services and the starting page for the Netopia online payment processor Netopia.

1.2 Service – The services provided by SC KGI96 GROUP SRL through www.broads.ro, divided into the following categories:

  • Graphic Design (e.g., logo, banners, brochures)
  • Copywriting (e.g., website texts, articles, newsletters)
  • Digital Strategy and Social Media
  • Social Media Management (Facebook, Instagram, TikTok, LinkedIn, Google My Business)
  • Online Advertising (Facebook Ads, Instagram Ads, TikTok Ads, Google Ads)

1.3 1.3 Available Monthly Subscription Types::

  • Creative Marketing Subscription – includes Graphic Design, Copywriting, Digital Strategy.
  • Ads Marketing Subscription – includes Creative services + advertisement management for 1 business on Meta platforms (Facebook & Instagram), TikTok, and Google (Google & YouTube).
  • Full Service Marketing Subscription – includes Creative services + Ads + Social Media management for 1 business, with a daily response limit to comments/messages.

1.4 Client – A legal entity purchasing a subscription from www.broads.ro.

1.5 Order – A request to purchase a subscription, valid only after payment is made via the Netopia processor.

1.6 Visitor – Any person who accesses the website www.broads.ro without purchasing services.

1.7 Contract – This agreement, applicable exclusively in Romanian.

2. CONTRACTING PARTIES

2.1 Service Provider: SC KGI96 GROUP SRL, Str. Stadion nr. 5, Sat Plosca, Com. Plosca, Jud. Teleorman, J34/294/2020, CUI: RO 42690437, represented by Mihnea Vlad – Administrator.

2.2 Client: The Client’s identification details are obtained at the time of subscription purchase.

2.3 Signature of the contract: Any order confirmed by the Client by checking the “I agree with the Terms and Conditions” box represents a firm acceptance of this contract, having the value of an electronic signature according to the Electronic Commerce Law 365/2002 and the Electronic Signature Law 455/2001..

3. CONTRACT DURATION

3.1 The contract’s validity coincides with the duration of the purchased subscription (monthly).

3.2 Access to services starts within a maximum of 6 working hours after payment confirmation.

3.3 Termination of the subscription:

  • The Client can cancel the subscription anytime by notifying the Account Manager or by not paying the proforma invoice..
  • Cancellation must be made before the renewal date to avoid automatic payment.

3.4 Subscription modification:

  • It can be made at any time, but the price difference is charged only when upgrading to a higher subscription.

3.5 Pausing the subscription:

  • The subscription can be paused for a maximum of 3 calendar months.
  • Upon reactivation, the Client will benefit from the remaining days of the last paid month..
  • In the first 3 months from the first activation, pause can be applied unlimited times.

3.6 Data deletion:

  • La cererea expresă a Clientului, datele vor fi șterse în termen de 3 zile lucrătoare după încetarea abonamentului.

4. VALOAREA CONTRACTULUI ȘI PLATA

4.1 Plata abonamentului se face în avans, prin Netopia, la data plasării comenzii și ulterior, în aceeași zi a lunii.

4.2 Suspendarea serviciilor:

  • Dacă plata nu este efectuată în 3 zile de la emiterea facturii proforme, serviciile sunt suspendate.
  • Dacă plata nu este efectuată în 5 zile calendaristice de la scadență, contractul încetează de drept, fără somație.

4.3 Metode de plată:

  • Online, prin card bancar (procesat prin Netopia).
  • Prin transfer bancar doar la cererea expresă a Clientului.

5. DISPONIBILITATEA ȘI MODIFICAREA SERVICIILOR

5.1 Oferta serviciilor și prețurile sunt valabile atât timp cât sunt afișate pe site.

5.2 Notificări de modificare:

  • Orice schimbare de preț sau disponibilitate a serviciilor este notificată prin email, cu 30 de zile înainte.

5.3 Actualizarea datelor Clientului este obligația acestuia, Prestatorul nefiind responsabil pentru probleme cauzate de date incorecte.

5.4 Accesul la platformă rămâne activ până la încetarea abonamentului, indiferent de modificările tehnologice.

5.5 Disponibilitate garantată: Serviciile sunt disponibile 99.8% din timp, excluzând perioadele de mentenanță anunțate.

6. DREPTURILE ȘI OBLIGAȚIILE PĂRȚILOR

6.1 Clientul se obligă să:

  • Utilizeze serviciile în conformitate cu legislația în vigoare.
  • Nu folosească serviciile în scopuri ilegale.
  • Nu încalce drepturile de autor sau protecția datelor.

6.2 Prestatorul se obligă să:

  • Asigure accesul la platformă și serviciile contractate.
  • Oferă suport tehnic de luni până vineri, între 09:00 – 18:00.

7. ÎNCETAREA CONTRACTULUI

Contractul încetează în următoarele situații:

  • Prin notificarea Clientului către Account Manager.
  • Prin neplata facturii proforme.
  • Prin decizia unilaterală a Prestatorului, în cazul încălcării termenilor.

8. RĂSPUNDERE CONTRACTUALĂ

8.1 Clientul este responsabil pentru conținutul și utilizarea serviciilor.

8.2 SC KGI96 GROUP SRL nu poate fi ținut răspunzător pentru:

  • Informații incorecte furnizate de Client.
  • Utilizarea serviciilor în scopuri ilegale.
  • Întârzieri sau erori cauzate de terți (ex: probleme tehnice ale procesatorului de plăți).

9. CONFIDENȚIALITATE

9.1 Părțile se obligă să nu divulge informațiile confidențiale terților.

9.2 Această restricție nu se aplică dacă:

  • Informațiile sunt publice.
  • Există obligații legale de divulgare.

10. LEGISLAȚIA APLICABILĂ

10.1 Contractul este guvernat de legea română.10.2 Orice litigiu va fi soluționat pe cale amiabilă, iar în caz contrar, de instanțele competente din România.